THE LIGHTHOUSE · LOCAL DELIVERY

Plan a pickup or delivery.

Check the current local setup before preparing a request. Businesses and drivers can apply nationwide.

Check delivery options Join as a business or driver

Nationwide enrollment is open. Delivery requires confirmed local partners, items, hours and drivers.

1Check coverage
2Describe pickup and dropoff
3Review availability and quote

More about this section

Delivery Harbor welcomes customers, stores, and drivers from every U.S. state and town. Customers order from participating businesses, drivers complete local deliveries, and businesses manage their own operations. Availability is confirmed locally before any delivery is scheduled.

See the service plan See customer flow Business tools Driver tools

Delivery Harbor service plan

Building the local delivery operation.

The work is focused on the four parts needed to run delivery locally: customer ordering, merchant operations, driver operations, and dispatch.

1. Customer orderingFind a business, request delivery, and track the order.Build the storefront, order details, quote approval, delivery updates, and customer support path.

2. Merchant operationsGive businesses control of their own orders.Build catalog management, store hours, preparation time, pickup rules, order handoff, and business reporting.

3. Driver operationsGive drivers the information needed to complete a job.Build driver onboarding, availability, job offers, navigation, delivery proof, earnings, and support tools.

4. Dispatch and supportCoordinate the service from one operations desk.Build assignment, service areas, delivery status, issue handling, quality review, and launch controls.

Customer ordering flow Business operations Driver operations Dispatch operations

Start here

Tools for customers, businesses, drivers, and dispatch.

Each area is being built around the work that role needs to do in a real delivery operation.

Customer

Order from local businesses.

Choose a business, review the delivery quote, follow delivery status, and get help with the order.

Customer ordering

Business

Manage orders and preparation.

Set store hours, manage items, prepare orders, control pickup instructions, and hand orders to drivers.

Business operations

Driver

Accept and complete delivery jobs.

Set availability, review job details, navigate the delivery, update status, and provide proof of delivery.

Driver operations

StoresRestaurants, retail, grocery, hardware, department stores, and local shops can join.

Each business keeps its own order relationship while Lighthouse coordinates the delivery record.

CustomerI choose a store or request a local run.

Start with store/category, pickup area, dropoff area, timing, item type, and safety notes. Exact addresses can wait.

DriverI want delivery work and I keep my tips.

Build a free Work Passport with your vehicle type, area, availability, and delivery boundaries.

Owner deskDispatch only when the job is safe and clear.

Review store readiness, route basics, item limits, driver fit, proof needs, and issue handling before assignment.

Customer ordering

Choose what you need delivered, then provide the details needed to arrange the delivery.

Restaurant runPick up a prepared order.Food is already ordered or the business accepts the request and prepares it.

Grocery and essentialsShop, substitute, and deliver.Use item notes, replacement rules, and customer questions before the run is offered.

Retail and department storePickup from local stores, desks, and counters.Clothes, household goods, supplies, small electronics, parts, and everyday items can be routed.

Business routeRecurring deliveries for a local shop.Keep customer ownership with the business while Lighthouse coordinates the run.

Set up stores, drivers, and a practice network

Delivery Network Setup

Build the store, driver, cart, dispatch, tracking, and launch pieces from one place.

This room shows what Delivery Harbor can run today, what still needs a real business or driver, and what can be tested with demo records. It keeps the payment rule clear: delivery funds stay between the customer, business, and driver outside Lighthouse.

Store pitch Driver pitch Outreach Business packet Driver packet

Upgrade package

Free browsing can stay simple. Full delivery tools become the business upgrade.

Free customers can browse, request a quote, and track. Upgrade businesses get catalogs, prep boards, order inbox, live driver map, dispatch automation, reports, and owner readiness lights.

FreeBrowse, request, quote, trackCustomers and drivers can start without being charged by Lighthouse for delivery payment.

Business upgradeCatalog + prep + tracking toolsStores pay for software tools, not a commission on each delivery order.

Owner controlApprove before liveDemo records prove the flow; real stores and drivers still need owner approval.

Store recruiting

Invite restaurants, stores, departments, counters, markets, and local shops into one delivery lane.

Businesses should understand the offer in one minute: they keep their customer relationship, keep their normal payment process, set pickup rules, publish quick-pick catalog items, and use Lighthouse as the delivery coordination software. Lighthouse does not take or hold delivery payment.

Add first store Open business packet Track first signups

Who to inviteFood, grocery, retail, hardware, parts, office, wellness goods, and specialty shops.Start with owners who already answer calls or messages for local pickup.

Why they joinNo delivery commission paid to Lighthouse.They pay only for software/upgrades they choose. Their customer payment stays between the customer and the business.

What they getCatalog, prep board, order inbox, pickup rules, live driver map, and proof trail.They can begin with a simple signup and add the full catalog as the upgrade.

Owner reviewEvery real business waits for owner approval before live delivery.The owner desk labels new signups, missing catalog work, pickup rules, and launch blockers.

Driver recruiting

Give drivers a clear offer before they accept: route basics, item size, timing, proof, and boundaries.

Drivers should not be surprised. They can create a free Work Passport, set their vehicle and availability, review each offer, ask a question, accept, update status, share a live map when they choose, and keep every tip. Lighthouse does not become the delivery payee.

Open driver packet Driver availability Track first driver

Who to inviteLocal drivers with a safe vehicle, clear schedule, and delivery boundaries.Start with people who can cover the first business area reliably.

Offer detailsPickup area, dropoff area, item size, proof, timing, and customer-safe tracking.Private addresses and access codes stay out of public first steps.

Driver controlAccept, ask a question, or decline before the job is assigned.Status updates keep the store, customer, and owner desk aligned.

Launch ruleReal drivers need owner approval before live delivery opens.Demo drivers help rehearsal but do not turn on the live delivery light.

First outreach templates

Copy-ready messages for the first store and driver conversations.

Use these for manual outreach while the network is still small. They explain the delivery offer without promising instant scale, without naming competitors, and without making Lighthouse responsible for delivery payment.

Store signup Driver setup

Local store invite

For a restaurant, retail store, market, department, or parts counter

Hi, I am opening a local delivery lane through The Lighthouse. Your business keeps the customer relationship and your normal payment process. Lighthouse only organizes the request, quote, pickup notes, driver handoff, tracking, and proof. Would you like to be one of the first local stores listed?

Local driver invite

For a driver who wants delivery work

Hi, I am setting up a local delivery network through The Lighthouse. Drivers can list their availability, see the pickup/dropoff basics, review item size and proof needs, ask questions before accepting, and keep tips. Would you like to set up a free driver profile for the first delivery area?

Owner follow-up

For a business or driver after they say yes

Thank you. The next step is simple: we will save your setup details, review them for safety and clarity, then run a controlled first delivery test before turning your live light on. No delivery payment is sent to Lighthouse.

Customer order builder

Start with a real store menu: pick the business, build a cart, then review the quote.

This guided builder now reads live business catalog items when a store has saved them. Customers choose a business, tap common items into a cart, adjust quantity and replacement rules, add notes, and keep exact addresses, private codes, and payment details out of the public first step.

Browse catalog Open quote approval

Choose a store or business Delivery type

Pickup area Dropoff area

When do you need it? Order size

Item list or order notes Replacement rule I will not put exact addresses, gate codes, card numbers, emergency requests, unsafe items, or private access details in this public first step.

Customer dashboard

Your orders, saved places, and next steps.

Follow active deliveries, open past requests, review a quote, or ask for help. Sign in to see your account's orders and save private delivery places across devices.

Build or edit orderSign in / My Lighthouse

1. OrderChoose a store and review the quote.See the delivery amount and next step before a driver is assigned.

2. TrackFollow preparation, pickup, and the route.Each update explains what is happening and what you can do next.

3. Get helpReport a delay, missing item, or delivery issue.Use the order help path; do not share private access details in public notes.

Loading your delivery dashboard…

Saved delivery places

Saved street addresses stay in your private account. Choosing a place adds only its general area to the order builder.

Help with a delivery

Other Lighthouse support

Delivery payment stays between you, the store, and the driver outside Lighthouse. Guest history is available only in this browser; keep your request number and private access code.

Store catalog and menu builder · convenience store catalog

Find everyday items, build a cart, and send a clear store request.

Customers can browse drinks, snacks, household basics, and quick grocery items. Stores control their catalog and stock status. Tracked items are held when the request is saved, released if the customer declines the quote, and deducted when the driver picks up the order.

Back to order builder

Shop convenience-store items

Choose items, quantities, and substitutions.

Items marked out of stock do not appear here. The store confirms final availability and the delivery quote before a driver is assigned.

Search items

Stores and businesses

Build the delivery network around the places people already buy from.

Customers should be able to start by choosing a business type or a participating store. This launch version supports partner signup, live business catalog items, a public starter directory, and request routing into the delivery owner queue.

Add a store or business

FoodRestaurants, cafes, bakeries, prepared mealsPrepared pickup, handoff notes, food-safe timing, customer approval.

GroceryMarkets, convenience, essentials, household goodsShopping list, replacements, cold-item notes, proof after delivery.

RetailDepartment stores, clothing, electronics, giftsCounter pickup, order number, bag count, business confirmation.

Local serviceHardware, parts, pharmacy-style pickup, officesParts runs, documents, small packages, business routes, scheduled runs.

Business partner signup

This creates an owner-review request. The business can be listed, reviewed, and later moved into the prep board before real customer orders are routed.

Business name Business type

Contact name Email or phone

Pickup area Business hours or delivery window

Average prep time Order size limit

What can customers request? Pickup instructions This business understands Lighthouse organizes delivery records and does not collect delivery funds for the store, customer, or driver.

Request delivery

Tell Lighthouse the run. Keep private details protected.

Use general areas first. Do not put full addresses, gate codes, apartment codes, card numbers, or private access details in the first request.

Checking delivery availability…

Your name Email or phone

Store or business Pickup area

Dropoff area

When is it needed? Item type

Estimated size Budget or fee idea

Recipient or store contact, optional Proof needed

Shopping list or replacement notes, optional Delivery notes This is not an emergency, illegal item, weapon, cash transfer, or unsafe delivery.

How a delivery moves

The status should feel familiar: request, driver, pickup, route, delivered.

1. RequestCustomer describes pickup, dropoff, item, timing, and notes.

2. ReviewLighthouse checks the request for safety, clarity, and missing details.

3. QuoteA driver or provider gives one clear delivery total before any outside payment step is arranged.

4. AssignThe delivery is assigned only after the customer accepts the plan.

5. PickupDriver confirms pickup with a note, code, or photo when needed.

6. DeliveredDropoff proof, receipt, issue notes, and review stay with My Lighthouse.

Tracking room

Customers should always know the next visible step.

Order savedRequest number and access code created.

Business preparingMerchant or requester confirms item details and pickup timing.

Driver offerDriver sees route, pay, timing, size, proof need, and can accept or decline.

On the wayStatus updates stay inside My Lighthouse and the delivery room.

Proof completePhoto, note, code, or recipient confirmation closes the run.

Business and store lane

A store prep board that keeps the business in control of the order.

Restaurants, grocery stores, department stores, retail shops, parts counters, pharmacy-style pickup desks, offices, community groups, and service businesses need simple controls: accept the request, set prep time, add pickup instructions, mark ready, and keep the customer relationship.

1Accept or pauseBusiness confirms it can handle the order or pauses if busy.

2Prep timeSet when the driver should arrive so nobody waits around.

3Pickup instructionsParking, counter, contact, bag count, or loading notes.

4Ready for driverDriver sees the handoff instructions before arrival.

Driver lane

Drivers use a free Work Passport first.

Drivers should not pay to be found. A driver profile can list vehicle type, towns served, schedule, delivery limits, and what they will not carry.

Vehicle and areaBike, car, SUV, van, truck, trailer, service radius, and preferred towns.

AvailabilitySame-day, evenings, weekends, recurring business routes, or scheduled runs.

BoundariesNo emergency dispatch, no unsafe items, no private codes before assignment.

Example driver offer $14.00 delivery estimate · 4.8 miles · 32 minutes Pickup: restaurant counter · Dropoff: hand to recipient · Proof: delivery code

Open driver offer board Create free driver passport Open Work Harbor

Low-fee model

The clean model is a flat delivery fee, optional tip, and no hidden business commission.

For this Lighthouse delivery lane, the business commission is 0%, the driver tip is marked for the driver, and the customer approves the quote before the run is assigned.

Customer seesDelivery quote + optional tipNo confusing service stack before they approve.

Driver seesPay, route, timing, proof needsThey choose work that fits before contact details open.

Business seesOrder stays theirsLighthouse helps with delivery coordination, not taking over the customer.

Lighthouse seesOrganized recordsRequest, quote, proof, issue, and review stay in one place.

Open pricing room Build dispatch quote Open quote approval Driver pay view Business prep view

Delivery Command Center

Practice the dispatch flow.

These controls change demo cards only. Real orders are managed in the private owner dispatch room.

New requests land in one board, then move through review, dispatch quote, customer approval, driver offer, pickup, route, delivery proof, and closeout. This keeps the customer, driver, and business from guessing what happens next.

Customer seesClear status and tracking codeNo full address shown until the delivery room is protected.

Dispatcher seesWhat is missing before assignmentRoute, size, proof, quote, driver fit, and safety checks stay visible.

Driver seesOffer before acceptingPay, distance, timing, item size, pickup rules, and proof requirement.

Business seesPrep and pickup controlsAccept, pause, set prep time, add pickup notes, and mark ready.

Dispatch quote builder Build the customer-ready quote before assignment.

The dispatcher confirms delivery type, mileage, wait time, handling, proof, and the approval link. Delivery payment stays outside Lighthouse.

Open dispatch quote builder

Customer tracking room Share one simple update link after review.

Customers should see the current status, next step, support button, delivery code reminder, and proof status without seeing internal driver notes.

delivery-harbor.html#track-DH-1001

Driver room Accept work only after the offer is clear.

Drivers should see mileage, pay, pickup time, size, proof requirement, and safety limits before private address details open.

Business room Keep the store in control of prep.

Open business prep room

Stores can mark accepted, preparing, ready for pickup, out of stock, delayed, or handed to driver.

Safety limits

Delivery Harbor is for planned local runs, not emergency or unsafe dispatch.

No emergency medical, police, or roadside danger response through this page.
No weapons, illegal items, controlled substances, cash-transfer pressure, or unsafe requests.
Exact addresses, codes, private contact details, and any outside-payment details stay out of the public request and wait for the protected room.
Food, alcohol, medicine, age-restricted goods, and regulated deliveries may need extra rules before launch in a location.

Services FAQ Ask for help