Customer path
Customers start at Services, describe the job, approve one exact quote, pay only after approval, and return to My Lighthouse for the record.
Open customer pathOwner status room
Services status dashboard
This private owner page shows whether Lighthouse Services is ready for real providers and real customer requests. It keeps owner decisions out of the customer flow while preserving the same Lighthouse interior theme.
Checking live readiness…
Invite providerProvider setup kitOpen public ServicesOpen ConnectionsReview queueSafety DeskSupport fallback
What to do next
Loading next actions…
Status checklist
Owner handoff map
Provider path
Providers create their own profile, connect their own payout account, and manage jobs inside Provider Harbor.
Open Provider HarborOwner review path
Held requests, provider questions, payment issues, and safety exceptions have protected owner rooms so public users are not left guessing.
Open review queueHelp fallback
If a customer or provider gets stuck, send them to Support or the Services FAQ instead of a scattered email thread.
Open SupportProvider pipeline
Customer request queue
Mission Room progress
Connection health
Owner exception list
These are issues Lighthouse thinks need owner review before Services is marked fully ready.
Loading owner exceptions…
Quick status links
| Need | Open | Use it for |
|---|---|---|
| Invite a provider | Provider invite | Send one clean page that explains profile, Stripe, calendar, and job ownership. |
| Grow provider list | Provider growth guide | Copy invite scripts and track provider outreach. |
| Provider walkthrough setup | Provider setup kit | Use one real provider to confirm profile, Stripe, quote, payment, booking, and review before inviting more providers. |
| Walk through setup | Provider walkthrough | Use when helping a real provider connect correctly. |
| Explain payments | Payment help | Clarify that provider job payments go to the provider’s connected Stripe account. |
| Calendar approval | Google approval package | Finish the public Google Calendar verification package when ready. |
| Held requests | Work & Services review | Review saved work/service requests that need owner attention. |
| Safety exceptions | Safety Desk | Handle fraud, public contact, risky wording, payment instructions, and sensitive holds. |
| Confused users | Support fallback | Give customers and providers one clear place to ask for help. |