THE LIGHTHOUSE · A SHORT INTRODUCTION

Get help using the site

Use Support when a step is not working or you cannot find the right place. Name the page and the message you saw.

Narrated by Yvette (generated voice), with English captions. You can read every step below.

What happens here

1. Stuck on a step?

   Use Support when a step is not working or you cannot find the right place. Name the page and the message you saw.

2. Try the available guidance

   Available guidance can explain the next step. Optional AI help depends on consent and current availability. Never include passwords or payment card details.

3. Check the actual record

   Guidance does not make a booking, send a message, or resolve a payment dispute. Check the actual account or job record for a confirmed change.

4. Keep the details relevant

   Include the relevant job or storage reference when needed. Keep sensitive information inside the authorized account workflow. Return to the step when you are ready.